Connectivity Server Issues

Problem:  Power light not illuminated
Steps: Check outlet where power adapter is plugged in. Re-seat power plug.

Problem:  Ethernet Link LED not illuminated  
Steps:  Ensure Ethernet cable is plugged in on both ends. Test the port on the hub or switch with another device and/or cable. If necessary, try a crossover cable.

Problem:  Online LED not illuminated (but Ethernet Link LED is)  
Steps: Verify that Connectivity Server can be administered using FindDevices utility and a web browser. Connect PC to LAN, test connectivity to Connectivity Gateway with ConnectionTest utility.  

Problem:  Forgot local administration password for Connectivity Server
Steps: Reset Connectivity Server to factory defaults.  (Factory default password is "password".)  

Connectivity Client Issues

Problem:  Connectivity Client not able to log into Connectivity Gateway
Steps: Test connectivity to Connectivity Gateway with ConnectionTest utility.

Resetting to Factory Defaults

If it becomes necessary to reset the Connectivity Server to factory default settings, perform the following steps:

1.	Ensure that the Connectivity Server has power, and orient it so that the LEDs on the front are visible.
2.	Gently insert a paperclip straight into the hole in the rear of the cabinet until it reaches the hidden reset switch, as shown in the picture to the right.
3.	Depress and hold the switch with the paperclip.  Continue holding the switch until the Power LED blinks off and back on.  (Note that the Ser. 1 LED will also flash rapidly and then stop during this time.)